Privacy Policy
Last updated: January 2, 2026
Upvox ("we", "our", or "us") operates the Upvox feedback widget and dashboard service. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Authentication credentials (securely stored via AWS Cognito)
Feedback Data
When users submit feedback through the widget, we collect:
- Feedback content (title, description, type)
- Email address (if provided by the feedback submitter)
- Browser and device information for spam prevention
- IP address (for rate limiting and spam prevention)
Usage Information
We automatically collect:
- Pages visited and features used
- Time and date of visits
- Referring URLs
- Browser type and version
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process and display feedback submissions
- Communicate with you about your account
- Prevent spam and abuse
- Improve our services
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Third parties that help us operate our services (e.g., Cloudflare for hosting and security, AWS for authentication, Stripe for payments)
- Project owners: Feedback submitted through the widget is shared with the project owner who embedded the widget
- Legal requirements: When required by law or to protect our rights
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption in transit (HTTPS/TLS)
- Secure authentication via AWS Cognito
- Rate limiting and spam protection via Cloudflare Turnstile
- Regular security reviews
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Export your data
- Opt out of marketing communications
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: